How can I reach you?

Our customer service hours are 9:30am – 6pm EST. The fastest way to reach us is to email us at onlinesales@magneticme.com. To facilitate your request, please include your order number and [...]

What is your return policy?

We hope you are ecstatic with your Magnetic Me purchase or gift. However, should you need to return an item that you have received from our web store, you can do so by emailing us at [...]

Is your website secure?

Yes, our website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the [...]

Can I place a phone order?

Sure! Give us a call at 917-338-7475 x101. We are here Monday through Friday from 9am EST to 5pm EST to answer any and all questions and help you place your order.

What are my shipping options?

Please account for order processing times before selecting delivery service. Flat Rate: We use Fedex SmartPost, which is picked up by Fedex and delivered by the USPS. This service can take up to [...]

When will I get my order?

Most orders are delivered in 3 to 10 business days or less in the continental US. Please note that delivery to Alaska, Hawaii and APO/FPO addresses may take 10-14 business days. Your shipment [...]

How fast are orders processed?

During normal shipping times, we ship within 24 hours of purchase and orders placed before 1pm are generally processed the same day. Orders placed over the weekend are processed first thing [...]

Where are your clothes made?

Our headquarters are in New York City where our designers, sales and production team members are based. All of our clothing is responsibly manufactured in China. All of our production lots are [...]

How do you ensure quality?

Our high quality fabrics are carefully selected for specific reasons, with baby and parent in mind. For example, our cotton layette is super soft with a premium weight so it withstands all the [...]

Who is Magnetic Me?

Magnetic Me was founded in 2010 by Lauren, a former investment banker and, Lawrence, a former corporate attorney. The two friends met in college and moved to New York City to slay the corporate [...]

What about swallowing magnets?

Our magnetic fasteners are safely sewn into our garments to be inaccessible to infants or their siblings.  The magnetic fasteners have Sew Safe Construction, stitched into our clothes hidden [...]

How does it work?

Magnetic Me has a patented magnetic closure system that is hidden and sewn securely beneath our garment plackets. Since the conception of our idea, Magnetic Me has spent a lot (a lot!) of time [...]

What’s Magnetic Me’s Mission?

In our short experience as parents to 5 little ones (between our 2 families), we’ve already experienced little boys, little girls, twins, preemies, 3 under 18 months, and all sorts of labor [...]