Magnetic Me FAQs | Magnetic Me

FAQs

About Magnetic Me

What’s Magnetic Me’s Mission?

In our short experience as parents to 5 little ones (between our 2 families), we’ve already experienced little boys, little girls, twins, preemies, 3 under 18 months, and all sorts of labor experiences in a few hospitals. Our mission is to help parents in all that we do, from clothes that actually lend a hand when you need it most, to being a resource of information for new parents from our hang tags to our website.

Who is Magnetic Me?

Magnetic Me was founded in 2010 by Lauren, a former investment banker and, Lawrence, a former corporate attorney. The two friends met in college and moved to New York City to slay the corporate world. Realizing they wanted their life’s mission to be helping parents and babies, they co-founded Magnetic Me, bringing their quirky personalities to a great product with fun prints.

How do you ensure quality?

Our high quality fabrics are carefully selected for specific reasons, with baby and parent in mind. For example, our cotton layette is super soft with a premium weight so it withstands all the rigors of use from your first child to your last. Next, we design each garment for maximum ease of use. For example, all of our newborn essentials open down the front so new parents don’t have to worry about a newborn’s wobbly neck. And finally, we’ve carefully chosen factory partners who can bring all of our great designs to fruition.

Where are your clothes made?

Our headquarters are in New York City where our designers, sales and production team members are based. All of our clothing is responsibly manufactured in China. All of our factory partners are compliant with ethical manufacturing processes and all of our production lots are tested for product safety to ensure compliance with CPSC regulations.

Product & Safety

Will Magnetic Me save me time?

Absolutely! Our magnetic fasteners practically close themselves…your baby will be warm and dressed in seconds!

How does it work?

Magnetic Me has a patented magnetic closure system. Since the conception of our idea, Magnetic Me has spent a lot (a lot!) of time and energy perfecting our fasteners. All you need to do is line the magnets up and watch them close.

Does exposure to magnets or magnetic fields cause people harm?

Exposure to magnets has not been proven to have harmful (or positive) effects on people. For more information, you can research on the internet or email us at info@magneticme.com.

Have Magnetic Me clothes been safety tested?

Absolutely! Our products have been independently safety tested by a consumer products safety testing bureau.

Do Magnetic Me products contain lead?

No way! Our products have been thoroughly tested and all of our products meet lead safety standards.

What’s a phthalate and do your products contain any?

Phthalates are chemical plasticizers used in many ways, such as making plastics softer. Magnetic Me products have been thoroughly tested and all of our products meet phthalate safety standards.

What about swallowing magnets?

Our magnetic fasteners are safely sewn into our garments and inaccessible to infants or their siblings. We know all about the hazards of children swallowing magnets and have taken precautions to prevent any swallowing accidents. The magnetic fasteners are stitched into our clothes between layers of fabric and would take serious tampering to remove.

What about pacemakers? I heard magnets can interfere with them.

Magetic Me magnets are not powerful enough to affect pacemakers (or pinch little fingers). But, you should always be careful and we recommend consulting your physician.

Do you add flame retardants to any of your clothing?

No, we do not use any flame retardants on any of our garments. We design our children’s sleepwear with a combination of fabrics and fits that do not require treatment with harsh chemicals to prevent flammability and meet all Consumer Product Safety Commission requirements.

Sizing & Care

Are magnets washer and dryer safe?

Yes and Yes! All of our products can be washed and dried just like anything else you would put in a washer and dryer if you carefully follow our care instructions. Most importantly, they won’t demagnetize!

Are there any special washing instructions?

Yes—failure to follow these instructions may result in damage to your garment. We recommend closing your garment’s fasteners before washing and drying. Wash or dry your garment with a full load of laundry. Wash warm with like colors, tumble dry on low, dry for no more than 30 minutes and remove your garments promptly after washing or drying. Use only non-chlorine bleach when needed and do not use commercial dryers. Be sure to check your garment’s care label (usually inside the garment) for further information.

Does Magnetic Me’s clothing tend to run large or small?

Trick question! Running large or small when it comes to baby clothing doesn’t mean a whole lot :). Boys and girls are on different growth charts but baby clothing is cut to the average of both charts. To ensure the absolute best Magnetic Me fit, please choose a size based on height and weight (not age). Check our size chart on each product page or click here.

*For sizes 9-12M and up*: The Consumer Products Safety Commission (CPSC) mandates that children’s sleepwear sizes 9-12M and up be either tight fitting OR treated with flame retardants. Magnetic Me follows the tight fitting mandate (so as not to use chemicals on our fabrics). This means that the fit on our larger sizes will be more snug than the fit on our smaller sizes.

Shipping

How fast are orders processed?

We ship within 24 hours of purchase and orders placed before 1pm are generally processed the same day. Orders placed over the weekend are processed first thing Monday morning. Orders placed after 1pm with express shipping will be shipped the following business day.

When will I get my order?

Most orders are delivered in 3 to 5 business days or less in the continental US. Please note that delivery to Alaska, Hawaii and APO/FPO addresses may take 10-14 business days. Your shipment confirmation email will include tracking information.

What are my shipping options?

Please account for order processing times before selecting delivery service.

  • Flat Rate: Carrier is at our discretion; delivery is up to 14 days.
  • Fedex Ground: Contiguous United States, 1 to 5 business days (Alaska and Hawaii 3 to 7 business days)
  • Fedex Standard Overnight: Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences.
  • International Shipping: For all of our international shipments we use USPS Priority International which can take 6-10 business days to some countries in major markets and up to 4 weeks to others (or longer). Please know that once the package leaves the country we cannot provide any further information regarding delivery other than what is provided in the USPS tracking system. If you have any delivery issues, please reach out to your local postal service. WE ARE NOT LIABLE FOR ANY SHIPMENTS ONCE THEY LEAVE THE USA. MAGNETIC ME DOES NOT COVER ANY CUSTOM AND DUTY CHARGES. CUSTOMER IS RESPONSIBLE FOR CLEARING THE GOODS AND PAYING ANY FEES RAISED BY COUNTRY FOR CUSTOM AND DUTY CHARGES.
What if I need to change my order?

If you’d like to change your order, contact us as soon as possible at 917-338-7475 or email us at onlinesales@magneticme.com and we’ll see what we can do!

Can I place a phone order?

Sure! Give us a call at 917-338-7475 x101. We are here Monday through Friday from 9am EST to 5pm EST to answer any and all questions and help you place your order.

Is your website secure?

Yes, our website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy policy for more information

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover payments.

Does Magnetic Me include a receipt on my gift order?

Nope, we include a packing slip that includes your gift message but it does not contain pricing info.

What if a signature is required at delivery?

Magnetic Me is not responsible for shipments after they are delivered to customer-provided addresses. If insurance or signature is required, please contact Magnetic Me immediately after order is placed with your order number. Additional shipping charges may apply.

What if I provide an incorrect shipping address?

After an order is placed, Magnetic Me will ship your order to the address as entered. We are not responsible for charges incurred from the return of a package or it’s reship to the correct address.

Where is my order confirmation & shipping information?

All orders successfully placed on our website automatically receive order confirmations and shipping notifications that are emailed directly to the address that we’ve been given.  Please note that if you are paying by Paypal, these emails go to the Paypal email address on file. Please check there if you haven’t received any notifications to your usual email address.

Returns & Exchanges

What is your return policy?

We hope you are ecstatic with your Magnetic Me purchase or gift. However, should you need to return or exchange an item that you have received from our web store, you can do so by emailing us at onlinesales@magneticme.com to receive an authorization number. Please provide your Magnetic Me order number, located on your packing slip. Please notify us of your return or exchange within 30 days of purchase. The shipping cost of a returned item is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for items lost in transit. Our customer service hours are 9am-5pm EST, Monday to Friday. Feel free to email us at any time!

How do I make an exchange?

Exchanges are accepted from items purchase on our website, as long as the item is unwashed and unworn with tags attached in its original, sellable condition. If you are the recipient of a gift purchased online, you may exchange the item or receive merchandise credit in the amount of the original sale (within 30 days), or, for the item’s current sale price after 30 days. Magnetic Me does not cover shipping expenses for exchanges in either direction. We recommend that you use a method that allows you to track the package, as we are not responsible for items lost in transit.

When can I expect my refund?

Please allow 2-3 weeks for your refund. We will send you an email once the item(s) have been received and your refund has been processed.

What if my items are damaged or defective?

If you have a damaged or defective item, email us onlinesales@magneticme.com with the issue you are experiencing and a photo. We’ll take care of you!

I received a gift, how do I exchange it?

We’re sorry but we are unable to exchange items not purchased directly from our website. If you think your gift may have been purchased from our website, please email us at onlinesales@magneticme.com with your gift givers name and we’ll be happy to check.

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