FAQs

Our mission is to help parents in all that they do, from clothes that lend a hand when you need it most to a welcome resource for new parents as they navigate a new stage of life. Between the two families of Founders Lauren Levy and Lawrence Sheer, they've experienced nursing, bottle feeding, little boys, little girls, twins, preemies, 3 under 15 months, and all sorts of labor experiences in several hospitals—and they've been making innovations to getting dressed all along the way.

Our factory partners are WRAP (Worldwide Responsible Accredited Production)-approved and certified, while all of our production lots are tested for product safety to ensure compliance with CPSC regulations. We also have a quality control team that makes sure our safety standards consistently meet and exceed government regulations.

Our headquarters is located in New York City’s Garment District where our designers, sales, marketing, and production team members are based. All of our clothing is responsibly manufactured in China and India.

All of our paper packaging is recyclable—our hangtags are made from recycled paper and our poly bags are recyclable plastic and 100% biodegradable. 

We are proud to support organizations that give back directly to our community. Giving back is part of our DNA, whether it be through our Heart-To-Heart program that donates magnetic pajamas to Cardiac ICUs nationwide or the sponsorship of Dani’s Twins, a documentary about one of the only quadriplegic moms to ever give birth to twins.

For influencer partnerships, email our social team. For general media and press inquiries, contact us here. Wholesale accounts, please contact sales. For any inquiries related to anything else, email our customer service team. Our hours are 9:30AM – 5:30PM EST Monday-Friday

Sign up to receive emails and texts at the bottom of this page and be the first to receive exclusive access to new launches, special offers, and all things Magnetic Me. Our Click Clique program allows you to earn and redeem these points for products and discounts. Sign up here.

Follow @magneticme on Instagram, Facebook, and TikTok or join the Magnetic Me MVPs Facebook group—a loyal community that supports one another through parenthood and life as a whole.

No, according to the World Health Organization, exposure to static magnets has not been proven to have harmful (or positive) effects on people.

Yes. Our products go through a very thorough testing process, are independently safety tested by a consumer products safety testing bureau, and comply with all applicable children's product safety rules.

We created an innovative, patented technology called SewSafe™ construction, where the magnets are sealed in a pouch, stitched into the product multiple times, and hidden between the layers of fabric—so that they are inaccessible to babies, toddlers, and children. It would take serious tampering to remove them. Periodically inspect seams and fabric near magnetic fasteners. If tears, rips, or loose stitching are found, contact us here.

No—our products have been thoroughly tested and all of them meet lead safety standards.

We do not have any phthalates in our products. Magnetic Me products have been thoroughly tested and all of our products meet phthalate safety standards.

Yes! Our magnets are not strong enough to affect pacemakers. In fact, our products are used in Pediatric Cardiac Intensive Care Units all around the country. If you do have a pacemaker, please consult with your physician first before use.

The Consumer Products Safety Commission (CPSC) mandates that children’s sleepwear sizes 9 months and up to size 14 is either tight-fitting or treated with flame retardants. Magnetic Me follows the tight-fitting mandate so as not to use chemicals on our fabrics. This means that the fit on our larger sizes will be more snug than the fit on smaller sizes. Check out our blog on snug fit pajamas here!

Absolutely! Our magnetic fasteners practically close themselves. They're faster than snaps and zippers, and you'll be dressed in seconds.

​​Unfortunately, static magnets have been sold to consumers as therapeutic remedies since the dawn of time, but it has proved to be a junk pseudo-science. For more information, check out this article Magnets Provide Amusement, But Not Health Benefits and this article from PubMed.

Our super soft, long-lasting fabrics are gentle on the Earth + tailored to fit every body.

Silky soft to the touch, TENCEL™ modal is a long-lasting biodegradable fabric made from beechwood trees that's lightweight, temperature-regulating, and resistant to fading and pilling.

Our GOTS certified 100% organic cotton is sustainably sourced and gentle on sensitive skin. Soft and undeniably cozy, it's breathable, hypoallergenic, and free of toxins and harmful chemicals. All GOTS certified organic cotton must meet social and environmental criteria like occupational health and safety standards. To see the complete list of criteria we adhere to, visit the Global Organic Textile Standard organization.

RightFit™ is our patent-pending fabric blend combining TENCEL™ modal with a naturally flame resistant fabric, resulting in a soft and loose fabric that doesn’t use carcinogenic chemicals. Children's pajamas are mandated by the U.S. Consumer Product Safety Commission to meet specific dimensions that create a very snug fit, in order to adhere to fire safety guidelines. As a result, parents often find dressing their child to be a frustrating experience as they struggle to get a child's arms, legs, and stomach into the garment. Magnetic's Me RightFit™ fabric enables a looser silhouette, and when paired with the brand's signature magnetic closures, it makes meaningful progress in combating the children's industry's snug fit issue and dressing growing children hassle-free.

CloudStretch™ is inspired by the desire for a fabric with additional stretch, while still having the softness of our signature organic cotton fabric. So, we blended organic cotton with a long-lasting TENCEL™ modal for an innovative, sustainably sourced fabric with the perfect mix of breathability, softness, and 4-way stretch.

Designed to keep you cozy in cold weather, minky is a soft, plush outerwear fabric made of furry fleece and a 100% organic cotton lining.

Made predominantly of cotton, velour is a velvety soft knit that feels luxe and soothingly soft. It's not too light or too heavy, it's just right for keeping babies warm.

We combine a textured waffle knit with the stretch of TENCEL™ modal to give you waffle, a fabric that's lightweight, breathable, and super soft. Additional benefits include temperature-regulation, and resistance to fading and pilling.

Our pointelle fabric is made from GOTS certified 100% organic cotton with a delicate pointelle stitch and subtle texture that lends a traditional look and feel. Soft and undeniably cozy, it's breathable, hypoallergenic, and free of toxins and harmful chemicals.

The Consumer Product Safety Commission (CPSC) requires that pajamas can be worn loose fitting only if treated with toxic flame-retardant chemicals in order to meet government flammability safety requirements. If not, pajamas must be worn tight fitting.

Pajamas are mandated to meet specific dimensions that result in a very tight fit. As a result, parents often find dressing their child to be a frustrating experience as they struggle to get baby’s arms, legs, and tummies into the garment.

RightFit™ is our patent-pending fabric blend combining TENCEL™ modal with a naturally flame resistant fabric, resulting in a soft and loose fabric that doesn’t use carcinogenic chemicals.

Most footies in our Spring '24 modal collection will come in RightFit™ fabric for sizes 9-24 months. Stay tuned for our Fall '24 collection as we are rolling out RightFit™ in brand new styles up to size 8Y.

RightFit™ feels slightly different than TENCEL™ modal but is still lightweight and super soft.

RightFit™ is independently safety tested by a consumer products safety testing bureau and complies with all applicable flammability regulations.

Magnetic Me has always approached parenting challenges with innovative solutions. No other apparel company has solved the snug fit problem, one that all parents experience, until now.

Magnets are washer-and-dryer safe as long as the instructions on the care label tag are followed: Close fasteners before washing and drying. Tumble dry low with a full load for 30 minutes. Line dry if garments are still damp. Use only non-chlorine bleach when needed and do not wash in industrial or commercial dryers.

That's a tricky one: boys and girls are on different growth charts and baby clothing is cut to the average of both charts. To ensure the absolute best Simply Magnetic Me fit, choose a size based on height and weight, not age. Check our size chart on each product page or click here.

We recommend rinsing and soaking the garment in cold water as soon as you can to prevent the stain from setting. After rinsing, use a pretreatment stain remover, rubbing it into the fabric and letting it sit per the instructions provided. From there, wash and dry as normal according to the care instructions.

For standard shipping, we typically ship within 1-2 business days of purchase. Our warehouse team works Monday through Friday, so orders placed over the weekend are typically processed first thing Monday morning. Our warehouse team prioritizes orders placed with express shipping to get these orders shipped ASAP.

Please note, orders placed during busy periods like site-wide sales take a bit longer to process. Please take that into account when choosing a shipping option.

You will receive a shipping notification with tracking information via email once an order is successfully shipped. You can also visit our help center to track your order.

Most U.S. orders with standard shipping are delivered within 2-7 business days of shipping. Expect longer times outside the contiguous 48 states. Your shipment confirmation email will include tracking information.

U.S. customers can choose their preferred shipping method. Please account for order processing time before selecting a delivery service. 

Standard Shipping: Shipments are mailed via FedEx Ground Economy, except for shipments to HI, PR + AK, which are mailed via UPS Sure Post. Most U.S. orders with standard shipping are delivered within 2-7 business days of shipping. Expect longer times outside the contiguous 48 states.

Standard Shipping is free on orders $85+ (after discounts and without shipping, handling, or taxes). For orders below $85, there is a Standard Shipping flat rate of $6.95.

FedEx 2-Day One Rate ($11.95): 2-day shipping offered for U.S. orders under a certain weight.

FedEx 2-Day Shipping: Offered for all orders and rate is calculated based on destination address. These orders are typically delivered by 8pm to most U.S. addresses.

FedEx Overnight: Next-business-day delivery option reaches most U.S. addresses by 8PM.

A note for FedEx “overnight” and “2-Day” shipping: FedEx currently delivers packages with overnight and 2-Day shipping Monday - Friday and not on weekends. We do not offer refunds for the cost of expedited shipping if the package has been shipped within our expected processing window.

We ship our products all over the world! Please view the currency drop-down menu in the navigation of our site to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes, and other customs fees. International orders are shipped via DHL.

If you need assistance with your international order, you can visit our designated help center here.

Magnetic Me has partnered with Route to help cover the cost of lost, damaged, or stolen packages. Add it with a click of a button at checkout. 

For orders up to $100 (after discounts and without shipping, handling, or taxes), package protection costs $1.55. 

For orders over $100, package protection costs 2.6% of your overall order value. 

If you opt out of Route insurance at checkout, Magnetic Me is not responsible for lost or stolen packages at this time.

Read more about Route’s policies here.

If your Route-protected package doesn’t arrive within 5 business days of being marked “delivered," please file a claim with Route here.

If you didn't purchase Shipping Protection by Route and chose USPS or FedEx shipping options, both USPS and FedEx recommend waiting 14 days before assuming a package is lost. Magnetic Me is not responsible for any lost or stolen packages for orders without Shipping Protection by Route.

You are able to edit your order within two hours of purchase. It can be edited directly from your order status page, which is available to you after checkout or through your order confirmation email. 

In order to offer you full flexibility to edit the order, we will cancel the original order and reload the cart for you. You’ll then be able to make any adjustments to the cart and place a new order.

After two hours, your order can no longer be edited. Due to the volume of orders placed every day, we are not able to adjust or cancel your order after this time. Please check your order, billing, and shipping addresses carefully before you place your order.

(Re-loved and international orders cannot be edited at this time.)

After an order is placed, customers have the option to edit an order within two hours of purchase. Once the two hour window has passed, it can no longer be edited.

We are not responsible for charges incurred from the return of a package or the additional shipment to its correct address.

(Re-loved and international orders cannot be edited at this time.)

Yes, our website is a secure shopping environment where information is safeguarded for both registered and non-registered users. For non-registered users, your information is not held with us beyond the shipping of the order. View our privacy policy for more information.

We accept Paypal, Visa, Mastercard, American Express, Discover, Amazon Pay, Shop Pay, Google Pay, and Zip payments. More info on Zip here.

All available currencies are listed in the currency drop-down menu in our main navigation.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination, and the value of your purchase. They will appear as a separate line item at checkout if not already included in product prices.

Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.

No, discount codes cannot be applied to sale items.

Add a personal note with your order—this can be done at the bottom of the cart page. It will appear on your packing slip, which doesn't contain any pricing information. We also create beautiful gift packages with our magnetic gift wrapping service here or at the bottom of your cart page.

You will receive an order confirmation via the email you provided once an order is successfully placed. If you are paying via Paypal, the email notification will go to the Paypal email address on file.

A return must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must have the tags attached and not be worn, washed, dyed, or altered.

Final sale: No returns or exchanges on any sale items, gift cards, gift wrapping, and re-loved items are allowed. 

A $6.95 return fee will be charged to cover shipping.

Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. 

We are also not able to accept returns for any APO/FPO/DPO orders.

We do! All eligible purchases made from November 1st-December 15th can be returned up to January 15th.

We've made it simple for you to START A RETURN.

Step 1: Enter your order number, zip code, then select the items you'd like to return.
Step 2: An email confirmation will be sent to you.
Step 3: Mail it back with the packing slip and Magnetic Me return label within 15 days.

Your refund will be processed to the original form of payment within 7 business days of the returned item reaching our warehouse.

We stand behind our products and are proud to have a quality control team that ensures the highest quality possible. In the rare case you receive a defective item, email customer service with a photo of your item to file a claim for your product. We will allow claims on any items that have manufacturing defects within 6 months from the date of purchase.

Non-returnable items, no exceptions

- Normal wear and tear (holes, pilling, fading, snags, stains, etc.)

- Accidents (example: "the dog ate my footie")

- Shrinkage (remember to wash in cold water & dry on low heat for 30 min max)

- Final sale items

- International orders and APO/FPO/DPO addresses

- Purchases made in-person or from a website other than magneticme.com. For these orders, please contact the store/website from which you made the purchase to ask about their return policy.

Eligible items for our quality guarantee

- Stitching or seam issues

- Missing magnets

- Mis-labeled outfits

For help with any of these issues, please contact us here.

Need a different size? Want a different print? We’re glad to help you exchange your outfit — or shop for something new. You can START AN EXCHANGE through our return portal. Bonus: shipping is free.

Customers can choose to receive an instant exchange or receive their exchange order after mailing in their return package.

For instant exchanges, a $1 hold will be placed on your credit card and your exchange order will be created immediately. The hold will be released once your return package is in the mail. If the return package is not mailed within 14 days, customers will be charged the full price for their exchange.

For other exchange requests, your exchange will be created once the return package is scanned by the USPS. You’ll then receive an email notification about the new exchange order before your return even makes it to our warehouse. Exchanges must be mailed back within 30 days of the request, otherwise it will be canceled and you will be refunded for the items instead. Items from an order are eligible to be exchanged only one time.

Exchanges are based on inventory. Items that are available when you request an exchange may not be available when your package is first scanned by USPS. If we sell out of the requested item before being able to fulfill your exchange, you will receive a notification and will be refunded for the original item once your package arrives at our warehouse.

Please note, you are not able to exchange items received in an exchange order. You are able to return any items from an exchange order for a refund or gift card.

We accept gift returns or exchanges for non-sale items purchased directly from our website within 90 days of the original purchase. If you've surpassed the 30-day window, please contact customer service to facilitate the return.

It's easy to START A GIFT RETURN. 

If you don’t know the original order number or shipping zip code for your gift, please email us with the gift giver's name or email.

Gift returns will receive merchandise credit to our website in the amount of the original purchase, which will be emailed to you. Magnetic Me is happy to waive our return fee for all gift returns. 

If you choose to exchange your gift, your exchange order will be created once your return package has been scanned by USPS.

If your gift was purchased from another website, retail partner, or anywhere other than magneticme.com, we are unable to process a return but encourage you to contact the website or store where the gift was purchased to return or exchange.

You can kick off a return for your international purchase here. International returns follow our standard return policy, highlighted above. (Items must be in their original shipping condition and returns must be requested within 30 days.) We are unable to offer exchanges or gift returns for international purchases.

No, we do not offer price adjustments.

Our semi-annual sale is a special event where we discount best-selling styles and prints sold on our website for a limited time. Early shoppers get the best pick of inventory.

The semi-annual sale is our most popular of the year. Because of the high volume of orders, processing may be delayed. Orders placed during the duration of the sale may experience shipping delays of up to four weeks. Pro tip: Shop early for shorter shipping times and the best selection of prints and sizes.

Due to a high volume of orders, priority shipping will not be offered during the semi-annual sale.

This is a security measure taken by Shopify in order to protect your financial information. The system captures payment at the time of checkout, instead of holding on to and storing your information until the time of fulfillment.

All semi-annual sale purchases are final sale, which means they are ineligible for returns, exchanges, and price adjustments. All gifts purchased during our semi-annual sale are also final sale.

We do not accept exchanges for items purchased during our semi-annual sale period. All semi-annual sale purchases are final sale, which means they are ineligible for returns, exchanges, and price adjustments.

We do not offer price adjustments during our semi-annual sale or at any time. This includes orders placed before the start of a sale, or if a price drops over the course of the sale. Sale pricing is only available during the length of our sale and is subject to availability.

No, we don't. Shop the sale early for the largest selection of prints and sizes.

Click Clique rewards and sale discounts cannot be combined unless otherwise specified. You will not be able to redeem rewards points, but are still able to earn points for every dollar spent during the semi-annual sale.

Additional promo codes and discounts can not be combined with our semi-annual sale discounts. For example, first-time customers won't be able to use the 15% welcome code.

You are able to edit your order within two hours of purchase. It can be edited directly from your order status page, which is available to you after checkout or through your order confirmation email. 

In order to offer you full flexibility to edit the order, we will cancel the original order and reload the cart for you. You’ll then be able to make any adjustments to the cart and place a new order.

After two hours, your order can no longer be edited. Due to the overwhelming volume of orders placed during our semi-annual sale, we are not able to adjust or cancel your order after this time. Please check your order, billing, and shipping addresses carefully before you place your order.

(If you are able to successfully cancel your order, we are unable to guarantee the items you originally purchased will still be available for repurchase as inventory moves very quickly during the semi-annual sale.)

Magnetic Me items that are sold in boutiques and department stores are not eligible for semi-annual sale discounts. Due to differences in promotions and sales, we are also unable to price match.

No, items sold on Re-loved are not included in the semi-annual sale.

Any items purchased on Magnetic Me's website during the semi-annual sale are not eligible to be sold on Re-loved.

The Click Clique is a free rewards program that lets you earn points on product purchases, posting reviews, social media follows, and more. You can then redeem these points for exclusive promos and discounts.

If you already have an account with us, simply log in using your email and password. If you’re new to Magnetic Me, create an account here.

There are many ways: Every dollar you spend earns you one point. You can earn points by leaving a review, referring a friend, or following us on social media, plus, you get a special reward on your birthday. You also get 25 points just by signing up for our rewards program. See all of the ways to earn points here.
(Please note that purchases with a gift card do not count towards reward points.)

You can apply your points for a reward at checkout.

1. Log into your account.

2. Shop the site.

3. Check out and choose your reward (right by where you would add a discount code or gift card!).

4. Hit apply and your reward will be deducted from your order:

-100 points gets you $5 off your purchase

-300 points gets you $15 off your purchase

-500 points gets you $25 off your purchase

One reward can be applied per order.

(Points will only be available through our checkout page, not through a payment app like PayPal.)

Points are added to your account once your purchase has been verified — or once you complete a promotion action. If you make a purchase that qualifies you to move up a tier, the new tier will be also reflected in your account.

It's recommended to capture photos or videos of someone wearing or using our product, which allows other customers to see how the product fits. If they don't follow these guidelines, reward points will not be issued. Reach out to our customer service team if you have not been rewarded points within seven business days of posting your review.

All Click Clique members start off as Gold Status. Once you spend $300 in a year, you unlock Platinum Status. Customers who spend $500 in a year gain Diamond Status. Each tier has unique rewards and perks, which you can learn about here.

To view your current points balance, simply log in to your account. The available points will be displayed on your account page. You will also be able to review your rewards history.

You will only receive points for purchases made after you create a rewards account. Be sure to create an account before placing an order so you can receive your points.

Your points will expire after one year of inactivity. Inactivity includes not redeeming points, placing orders, referring friends, or leaving a review.

Once you've reached Platinum or Diamond Status, you'll keep that status one year from when it was unlocked. Make sure to keep interacting with our program to maintain your status or level up a tier.

No, rewards points can't be combined with other discounts or promotions. We suggest picking whichever is the best value.

Rewards points cannot be used unless otherwise specified during certain sitewide sales events, including Black Friday and other seasonal sales. However, you're still able to earn points for every dollar spent during these sale periods.

If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. If the order was placed with a gift card, you will receive a gift card for the total dollar amount spent. The points used to redeem the discount will also be added back to your rewards account.

Yes, your refund will either be in points credited back to your rewards account, in dollars credited back to your original payment method, or a combination of both. If the order was placed with a gift card, you will receive a gift card for the total dollar amount spent instead of a refund.

Enter your email here and receive a unique referral code to pass on to friends. Friends will receive $10 off their first order of $95 or more from our site, and you'll receive a $10 credit for every successful referral.

Apply to become an ambassador here. You must also be a member of our Click Clique rewards program and can sign up here.

In order to earn points, you must be a member of our Click Clique rewards program. Sign up here.

Tell your Instagram and TikTok community about Magnetic Me and tag us for credit. Please make sure @magneticme is tagged and the post guidelines are followed. You will be sent an email within 24 hours of your post being approved.

Instagram in-feed posts are rewarded at the end of each month, while Instagram stories, reels and TikTok posts are rewarded within 24 hours of posting. You'll be notified by email within 24 hours of your post being approved. 

You will receive rewards in the form of Click Clique points that can be used towards products on our website. 

While we encourage you to share on other platforms, we are only offering rewards for Instagram and TikTok currently.

Yes, Instagram Stories and Reels are eligible for rewards.

It's super easy: post from a public account and follow the post guidelines listed. The @magneticme tag must be within the social post itself (Instagram photo, video, reel, story, or TikTok) as well as the caption.

For any questions, please contact [email protected].

My Magnetic Me Shop is your own personalized storefront featuring your favorite Magnetic Me products.

Magnetic Me Shops are for Ambassadors only. You may apply for our Ambassador program here.

Once you have received an acceptance email into the Ambassador program, you may sign up for your Magnetic Me Shop here. Important: You must sign up using the same email as your Magnetic Me Click Clique account.

You receive 10% commission on each sale made through your shop page and your followers automatically receive 10% off all orders made through your shop page.

When anyone purchases through your Magnetic Me Shop you will receive an email notifying you that you have made a sale. You will receive your commissions by the first business day of the next calendar month.

You can edit the products on your shop page by clicking the Edit Products button above the product collections section. You’ll see this button if and only if you are signed into your Click Clique rewards account.

Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit www.afterpay.com

Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US credit card, debit card, or bank account, and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.

For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Check out the Afterpay Payments FAQ.

Afterpay orders are delivered pursuant to delivery time frames presented by Magnetic Me after you complete your order online.

Subject to Magnetic Me's return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets Magnetic Me's Return policy above. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected]

You will be prevented from using Afterpay and you may be charged a late fee.

Afterpay will be notified once your refund is processed.

If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.

Pay-in-4 purchases are always interest-free.

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, ​Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay's Privacy Policy.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

We’ve partnered with Route—a package protection and tracking solution—to improve the post-purchase experience and give our customers the best possible delivery experience.

Adding Shipping Protection by Route to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer. When you file an issue with Route, it will be reviewed for approval of a reorder or refund within 1-2 business days.

If you insure your order with Shipping Protection by Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. Keep this email handy in case your package is lost, stolen, or damaged.

You can also file a claim on Route’s app (download here) or via the web here.

Marked As Delivered (Stolen)

Issues can be approved no earlier than 5 and no later than 60 days from when your package was marked delivered.

Stuck In Transit (Lost)

Issues can be approved no earlier than 7 days and no later than 60 days from the last update (US).

Issues can be approved no earlier than 20 days and no later than 60 days from the last update (International).

Damaged

File issues for damaged items with photos of the package and item (required) and no later than 60 days from when it was marked delivered.

All policies are also listed here.

Shipping Protection by Route protects your order against damage that occurred during shipping, not product that has a manufacturing defect. 

If your order has defects or you suspect it was damaged during manufacturing, please contact customer service and we'll remedy the situation.

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Shipping Protection by Route added, for free!

They're listed here.

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

We're here to help! You can visit our Help Center here.